Frequently Asked Questions
Brikstack is a digital estate management app that helps Estate Managers, residents, and staff manage utilities, payments, maintenance issues, and visitor access—all in one platform.
Brikstack is designed for Estate Managers, residents, security personnel, maintenance teams, and administrative staff in residential or gated communities.
After signing up as an Estate Manager, you can create your estate, add units, invite residents, and configure staff roles directly from the app.
Log in to the Brikstack app, create an estate, and add units. Once units are set up, generate and share a unique invitation code with each resident. Residents can use the code to join the estate and complete their onboarding.
Visitor codes are verified by security personnel through the Brikstack security app, which checks their validity in real-time before granting access.
Yes, the Estate Manager can view and track all collected payments through the Brikstack app, with detailed records of transactions made by residents.
Yes, Brikstack provides a clear overview of all resident payments, allowing the Estate Manager to see who has paid, who is overdue, and view payment history for each unit.
Yes, Estate Managers can create and manage custom payment categories on Brikstack to fit the specific needs of their estate, such as service charges, security fees, or waste disposal.
The Estate Manager can deactivate or reassign the unit, and the resident will no longer have access to estate-specific features.
Residents can log facility or maintenance issues directly through the app, selecting the category and adding descriptions or photos.
Maintenance staff or admin personnel assigned by the Estate Manager receive real-time notifications for any reported issues.
You can onboard multiple residents at once by using the Brikstack Excel upload feature. Simply download the provided Excel template, fill in the required resident details, and upload it through the app. This allows for quick and easy onboarding, especially for estates with a large number of residents.
